Customer Key Rights
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The agreed price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 10% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Additionally, travellers may cancel the package before the start of the package and pay cancellation fee according to organiser’s cancellation policy, cut off date and deadlines.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost.
- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
What people are saying...
Your team have delivered an outstanding 3 days of Vietnam touring. Many thanks.
If you would like a testimonial, either email, post or video, let me know.
Happy to help you.
Morning bro. Services good. No complaints.
Only green at Montgomerie not so good
Rain in Ba Na Hills so couldn’t see much up there.
Good trip.
Thanks Jackson and Lisa for your personalised service and hospitality during our Hanoi trip in Chinese New Year recently. My wife and son are so happy with all your arrangements. Just it was a bit quiet and limited activities on your Tet Holiday, we had a good rest and relaxation after all.
Thanks Jackson and Lisa for your personalised service and hospitality during our Hanoi trip in Chinese New Year recently. My wife and son are so happy with all your arrangements. Just it was a bit quiet and limited activities on your Tet Holiday, we had a good rest and relaxation after all.